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The ladder / Level 4 · New products and services

Level 4: New products and services

Selling something customers cannot easily get elsewhere, usually through technology transfer or technology you create.

Read firstHow technology transfer works in India: a starter's guideYou do not always have to invent a new product yourself. Government labs and institutes license their technologies to Indian businesses. Here is how it works, what to ask, and where people get it wrong.Read the article →PractiseBusiness math for new products and servicesRoyalty and licence fees, unit economics and CAC payback, cost-plus and value-based pricing, simple payback, NPV and IRR, break-even with development cost, R&D budgets and TAM/SAM/SOM market sizing.Read the article →

What this level is

At the top of the ladder, a business sells something new: a product or service that did not exist in its market, or one that is clearly better in a way customers will pay for. In India, small firms usually get there in one of two ways:

  • Technology transfer: licensing a technology developed by a government lab, a university or another company, and turning it into a product.
  • Creating new technology: doing your own research and development, often with help from institutes.

Where the profit comes from

From being different. When customers cannot get the same thing elsewhere, you have more say in the price. That advantage lasts only until others catch up, so the work at this level is to keep improving, protect what can be protected, and build a name customers trust.

What it builds on

A new product still has to be made well (Level 3), sold through a network (Level 2), and managed with cash discipline (Level 1). The upper level does not replace the lower ones; it stands on them. The mind maps of how the levels connect show this chain in one picture.

Planned topics

The sub-levels of level 4

Sub-levels are a first draft, being refined. A Level 4 business sells something new. Within this level, businesses differ in where the technology comes from, how much of it they own, and how long and costly it is to develop. They are listed roughly in order of money needed, risk, control and value added; real businesses do not always climb in this order.

  1. 4.1

    Technology licensee

    You license a technology developed by a laboratory or institute (such as a CSIR laboratory, an ICAR institute or an IIT, directly or through NRDC) or by a company, Indian or foreign, and make and sell the product. You usually pay a one-time fee, a royalty on sales, or both.

    Example: A small food company licensing a processing method from a CSIR laboratory and selling the product in its region.

    Money
    Moderate to large: the licence fee, a plant to scale up the process, and building a market.
    Risk
    Results from the laboratory may not hold at factory scale, the market may be new, and a non-exclusive licence lets others take the same technology.
    Control
    Medium: the business is yours, but the licensor owns the technology and sets the licence terms.
    To climb
    Improve the technology yourself and build your own product and engineering team.

    Read: How technology transfer works in India: a starter's guide

  2. 4.2

    Product startup on licensed or open technology

    You build a new product or service by combining technology you license, or that is freely available (open-source software, published methods, standard components), with your own design, and sell it under your own brand.

    Example: A startup building a farm-monitoring device from standard sensors and open-source software.

    Money
    Moderate to large: product development, an early team and the launch, often with money from investors.
    Risk
    Customers may not buy, and competitors can copy you because the underlying technology is open to them too.
    Control
    High over the product and brand, but little protection for the technology.
    To climb
    Do your own research and development on the hard part, and protect it with patents or closely held know-how.
  3. 4.3

    Own R&D and patents

    You develop your own technology and protect it, usually with patents. A patent gives its owner the exclusive right, for a limited period, to stop others making, using or selling the invention in the country that granted it.

    Example: A medical-device company that designs, tests and patents a new device.

    Money
    Large: research staff, laboratories, testing, patent filings, and a long wait for revenue.
    Risk
    Research that does not work, long approvals for health and safety products, and heavy spending before sales.
    Control
    High: owning the technology gives you a real say in price and partners, if customers value it.
    To climb
    Deeper science, or technology that other companies build on, backed by long-term funding.
  4. 4.4

    Deep tech or platform company

    You turn new scientific or engineering knowledge into products. India's DPIIT describes a deep tech startup as one that builds solutions on new scientific or engineering knowledge, spends most of its money on research and development, owns or is creating significant new intellectual property, and faces long development times, high capital needs and large technical or scientific uncertainty. A platform company builds technology that other businesses build their own products on.

    Example: Companies developing satellites, semiconductors, new kinds of batteries or new medicines.

    Money
    Very large and long-term: usually several rounds of investment, grants or both.
    Risk
    The highest on the ladder: the science may not work, and the wait for revenue is long.
    Control
    Very high if it works: few others can make what you make.
    To climb
    The top of the ladder. The task becomes staying ahead and turning research into steady revenue.

Ideas from books for this level

Ideas from business books, explained in plain words and applied to new-product and new-service businesses. All books →

Articles

Ideas

Upcoming events for new-product and new-service businesses

Dates change; always confirm on the organiser's official site. Last checked 5 October 2026.

  1. 7–10 Oct 2026

    India Mobile Congress (IMC)

    Government New Delhi (Yashobhoomi)

    Asia's largest telecom and digital-tech show with the ASPIRE startup programme: tech startups meet telcos, investors and government. Official site

  2. 17–19 Nov 2026

    Bengaluru Tech Summit (BTS)

    Government Bengaluru (BIEC)

    Big state-run tech and deep-tech event with startup pavilion, pitches and R&D labs: strong for tech startups seeking investors and partners. Official site

  3. 10–12 Jan 2027

    Vibrant Gujarat Global Summit

    Government Gandhinagar (Mahatma Mandir)

    State investment summit with trade show, reverse buyer-seller meets and vendor development: good for manufacturers looking at Gujarat expansion or OEM tie-ups. Official site

  4. 16 Jan 2027

    National Startup Day and Startup India Innovation Week

    Government New Delhi and across states

    National Startup Awards and state startup rankings are announced here; a key time for DPIIT-recognised startups to get visibility and connect with schemes. Official site

All level 4 events in the calendar → · Key business dates