The ladder / Level 4 · New products and services
Level 4: New products and services
Selling something customers cannot easily get elsewhere, usually through technology transfer or technology you create.
What this level is
At the top of the ladder, a business sells something new: a product or service that did not exist in its market, or one that is clearly better in a way customers will pay for. In India, small firms usually get there in one of two ways:
- Technology transfer: licensing a technology developed by a government lab, a university or another company, and turning it into a product.
- Creating new technology: doing your own research and development, often with help from institutes.
Where the profit comes from
From being different. When customers cannot get the same thing elsewhere, you have more say in the price. That advantage lasts only until others catch up, so the work at this level is to keep improving, protect what can be protected, and build a name customers trust.
What it builds on
A new product still has to be made well (Level 3), sold through a network (Level 2), and managed with cash discipline (Level 1). The upper level does not replace the lower ones; it stands on them. The mind maps of how the levels connect show this chain in one picture.
Planned topics
- LiveHow technology transfer works in India: a starter's guide
- LiveBusiness math for new products: royalties and licence fees, unit economics and CAC, pricing, payback, NPV and IRR, break-even with development cost, R&D budgets, TAM/SAM/SOM (with quizzes)
- PlannedLab-ready or factory-ready? Judging a technology before you license it
- PlannedPatents, designs and trademarks: what protects what
- PlannedWorking with an IIT, NIT or university lab
- PlannedFinding out if anyone will pay, before you build
- PlannedCertifications and approvals for a new product
- PlannedPricing something nobody has bought before
- PlannedFunding a new product without losing control
The sub-levels of level 4
Sub-levels are a first draft, being refined. A Level 4 business sells something new. Within this level, businesses differ in where the technology comes from, how much of it they own, and how long and costly it is to develop. They are listed roughly in order of money needed, risk, control and value added; real businesses do not always climb in this order.
- 4.1
Technology licensee
You license a technology developed by a laboratory or institute (such as a CSIR laboratory, an ICAR institute or an IIT, directly or through NRDC) or by a company, Indian or foreign, and make and sell the product. You usually pay a one-time fee, a royalty on sales, or both.
Example: A small food company licensing a processing method from a CSIR laboratory and selling the product in its region.
- Money
- Moderate to large: the licence fee, a plant to scale up the process, and building a market.
- Risk
- Results from the laboratory may not hold at factory scale, the market may be new, and a non-exclusive licence lets others take the same technology.
- Control
- Medium: the business is yours, but the licensor owns the technology and sets the licence terms.
- To climb
- Improve the technology yourself and build your own product and engineering team.
Read: How technology transfer works in India: a starter's guide
- 4.2
Product startup on licensed or open technology
You build a new product or service by combining technology you license, or that is freely available (open-source software, published methods, standard components), with your own design, and sell it under your own brand.
Example: A startup building a farm-monitoring device from standard sensors and open-source software.
- Money
- Moderate to large: product development, an early team and the launch, often with money from investors.
- Risk
- Customers may not buy, and competitors can copy you because the underlying technology is open to them too.
- Control
- High over the product and brand, but little protection for the technology.
- To climb
- Do your own research and development on the hard part, and protect it with patents or closely held know-how.
- 4.3
Own R&D and patents
You develop your own technology and protect it, usually with patents. A patent gives its owner the exclusive right, for a limited period, to stop others making, using or selling the invention in the country that granted it.
Example: A medical-device company that designs, tests and patents a new device.
- Money
- Large: research staff, laboratories, testing, patent filings, and a long wait for revenue.
- Risk
- Research that does not work, long approvals for health and safety products, and heavy spending before sales.
- Control
- High: owning the technology gives you a real say in price and partners, if customers value it.
- To climb
- Deeper science, or technology that other companies build on, backed by long-term funding.
- 4.4
Deep tech or platform company
You turn new scientific or engineering knowledge into products. India's DPIIT describes a deep tech startup as one that builds solutions on new scientific or engineering knowledge, spends most of its money on research and development, owns or is creating significant new intellectual property, and faces long development times, high capital needs and large technical or scientific uncertainty. A platform company builds technology that other businesses build their own products on.
Example: Companies developing satellites, semiconductors, new kinds of batteries or new medicines.
- Money
- Very large and long-term: usually several rounds of investment, grants or both.
- Risk
- The highest on the ladder: the science may not work, and the wait for revenue is long.
- Control
- Very high if it works: few others can make what you make.
- To climb
- The top of the ladder. The task becomes staying ahead and turning research into steady revenue.
Ideas from books for this level
Ideas from business books, explained in plain words and applied to new-product and new-service businesses. All books →
Articles
Ideas
- Cash comes first: make it before you spend it (Street Smarts)
- First, survive until the business pays its own bills (Street Smarts)
- Find the one number you can watch every week (Street Smarts)
- Know your numbers, and track them by hand (Street Smarts)
- Your life plan comes before your business plan (Street Smarts)
- Run it as if you’ll keep it forever, and build it so someone would buy it (Street Smarts)
Not sure which level you want to build? Take the short self-evaluation: 14 questions about what you want and what you are ready to commit.
Upcoming events for new-product and new-service businesses
Dates change; always confirm on the organiser's official site. Last checked 5 October 2026.
- 7–10 Oct 2026
India Mobile Congress (IMC)
Asia's largest telecom and digital-tech show with the ASPIRE startup programme: tech startups meet telcos, investors and government. Official site
- 17–19 Nov 2026
Bengaluru Tech Summit (BTS)
Big state-run tech and deep-tech event with startup pavilion, pitches and R&D labs: strong for tech startups seeking investors and partners. Official site
- 10–12 Jan 2027
Vibrant Gujarat Global Summit
State investment summit with trade show, reverse buyer-seller meets and vendor development: good for manufacturers looking at Gujarat expansion or OEM tie-ups. Official site
- 16 Jan 2027
National Startup Day and Startup India Innovation Week
National Startup Awards and state startup rankings are announced here; a key time for DPIIT-recognised startups to get visibility and connect with schemes. Official site
Search interest in India
How often people in India searched Google for these terms over the past five years, compared with each other. Google Trends scores each line from 0 to 100, where 100 is the highest point for any term in the chart; it shows relative interest, not the number of searches.
- technology transfer
- startup
- patent
- product development
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